Everything we do is focused on making sure you are happy with our bait and service.
This means you can return an item and receive a refund. Or, we will gladly send you a replacement; it is your choice. We would rather you be 100% satisfied with BoilieHub, so there will be no quibbles here.
In accordance with the Consumer Contracts Regulations now governing internet purchases in the UK, you need to notify us within 14 days of receiving your goods and you will be responsible for paying the return postage. We will ask you to provide proof of postage in the event your returned goods don’t reach us for any reason.
We will issue the refund to you the same day we receive the item.
Please note that due to their custom nature, we are unable to issue refunds on custom rolled boilies, unless we have sent the incorrect order.
For custom rolled boilies, we will follow your instruction to the letter. If when you receive the product made correctly and strictly to your instruction, there is something about the bait you don’t like, we will be unable to issue a refund, unless somewhere along the line we deviated from your instruction.
For custom rolled boilies, we do not issue refunds if you feel they break up too easily, don’t break up quickly enough, are not perfectly round, are a millimetre out or are a colour shade different than you thought they would be. If, however, you ordered red boilies and somehow we manage to send you yellow boilies, then we will happily refund you. Or, if you ordered 24mm boilies and we send you 18mm boilies, we will happily refund you.
In other words, if we send a product materially different from your specifications we will issue a refund but if once you get a custom product made to your specifications you don’t like it for some reason, we are unable to issue a refund.
Please note we will under no circumstances issue a refund if you missed the delivery for your fresh bait and didn’t arrange with us or the courier an agreed re-delivery within 24 hours of the attempted delivery.
If you order bait from us, you know it is on the way, so it is your sole responsibility to ensure you are in to receive it, or arrange alternative arrangements, such as a neighbour who will take it in for you.
Our couriers all email tracking emails, so it is your responsibility to follow the progress of your bait and ensure delivery can be successfully made on the day they will deliver.
And if you are wondering what happens to returned items…well they don’t go back into stock for other customers to buy something they may not be happy with. Returns happen rarely but if they do, the bait usually ends up nicely presented on the bottom of the Thames, as we go fishing with it ourselves – waste not, want not!